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SoSpecial’s service allows anyone to send stuffed animals care packages with adorable accessories, stickers, snacks and personalized notes (just about) anywhere in the world. Select a fluffy animal, add a personalized note or video message, and our team does the rest. Your gift is hand packed neatly in tissue paper, and arrives in our signature bright yellow “You’re So Special” box.

With SoSpecial you can ship adorable stuffed animals to friends, family, significant others and even yourself. Our care packages are the perfect way to tell someone that they matter. or that you are with them during a difficult time. With extras like cute stickers, candy. Chocolate, friendship bracelets, mug cake, confetti poppers, sparklers and so much more to help those you care about feel loved.

SoSpecial care packages are sent anonymously and do not include any buyer information on or inside of the box. The recipient will not know who sent the package unless you (the sender) specifically want your name included on the personalized note when ordering.

NOTE: SoSpecial does reserve the sole right to reveal the sender’s information if the recipient reaches out to our staff in regards to who sent the care package. Please do not use SoSpecial to be malicious otherwise known as being an ass.

If you received a SoSpecial care package and are curious as to who sent this adorable gift, feel free to reach out to our support staff for additional information at support@SoSpecial.co. We’ll need your name, address and the order number included in your care package.

When purchasing two or more care packages heading to different locations, you'll need to place separate orders for each SoSpecial. This way you are able to address each package individually and ensure your thoughtful gifts will arrive at their respective new homes. You'll receive separate order and tracking information that will make it easy for you to keep up with each package.

When purchasing two or more care packages heading to the same household, we recommend placing one order. Having all of your SoSpecial gifts packaged together means you will only need one order number/tracking number and ensures your SoSpecial package will arrive at the same time. Additionally, it is recommended you include the names of each intended recipient on their personalized card so that we can label each individual box with the recipient’s name. This way, you’ll know who to give the correct package to upon arrival.

For address changes, please contact orders@SoSpecial.co immediately with your order number and the changes needed. If it is something we can do and the order is not yet processed or shipped, we will accommodate as best we can. If not, we may not be able to accommodate this change.

If your order has already shipped, we may be able to work with UPS to intercept your package while in transit, and change the shipping address for a fee of $25. Note: this is not always possible and is dependent on UPS to say if it is or is not possible, but we will try our best! For address changes, please reach out to orders@SoSpecial.co. Once confirmed with UPS that this change is possible, we will invoice you for the fee ($25) and will make necessary updates and/or changes after the invoice is successfully paid.

No. Besides, why would you want to? So Special is all about sending positive vibes and uplifting someone who may be experiencing a tough time. We will not fulfill any order with offensive, obscene, demeaning, or otherwise inappropriate notes. Be a good human or take your business elsewhere!

If your stuffed plush gets a little dirty, try using a cloth with cold water and some mild soap. We recommend that you try to avoid machine washing in order to increase the lifespan of your new friend. If you absolutely must machine wash your plush, use the gentlest cycle, with mild soap, and no fabric softener. Then, let your plush air dry!

We try our hardest to keep every animal in stock, but sometimes we cannot keep up with demand or supply chain shortages. We currently restock and launch new products about twice per month. You can click on any out-of-stock product and sign up for alerts to be notified when it is back!

Not at this time! Please note, all shipping times are ranges, estimates, and  are approximate and NOT guaranteed. Note: We do not ship on weekends or bank holidays. 

Because the cost of doing business is ever-increasing, we currently do not offer free shipping. Our shipping fees are calculated to give you the best possible rate based on the shipping destination and weight of the package.

You can send a SoSpecial care package to (just about) anywhere around the world! However, due to COVID-19 restrictions, there may be issues shipping to some areas. If this is the case, our system automatically updates and will not allow you to place the order.

We currently DO NOT ship to the United Kingdom due to the UK’s Brexit from the European Union.

We hope to resume shipping all over the world soon! We apologize for any inconvenience.

International shipping times may vary. Frequently, international orders experience a lack of tracking details or unexpected delays with deliveries taking up to 60 days to arrive in some countries. If you are placing an order to an international address, please be aware of this and expect delays.

We recommend alerting international recipients of an incoming package to avoid inadvertent delays or return-to-sender issues. International shipment prices may not include taxes and duties that the recipient’s country charges upon arrival. These fees must be paid upon the arrival of the package in the recipient’s county and cannot be collected at checkout. Packages may be held at the postal facility until these fees are paid. The recipient may be required to go to the postal facility and pay the fees before the package can be collected. We recommend researching the shipment of gifts to the recipient’s country before placing an order.

We do not guarantee any shipping timelines for international shipping. We apologize for any inconvenience this may cause.

We're always looking for new animal suggestions! Email us at hello@SoSpecial.co to suggest new animals.

Shipping time does not include processing time. Each order is 100% unique and requires some time to pack and put it together. Processing time is the time in which our team is fulfilling your order and preparing it to be shipped. Once shipped, you will receive a confirmation with tracking information. All processing, shipping, and arrival times are estimates and are subject to change. Orders are processed and shipped on business days, Mon-Fri from 8am-6pm EST, on non-bank holidays. All orders are processed within 1-2 business days, sometimes more depending on how many orders are prior to yours.

GIFT SHIP SPEED DEPENDS ON PROCESSING TIME & SHIPPING SPEED YOU’VE SELECTED AT CHECKOUT (VARIOUS). 

Processing time includes handwriting your card (if applicable) and hand packing your box in our warehouse. You will receive a tracking number via email once your order has been processed and shipped. We are currently processing all orders within 1-2 business days and we ship boxes out on Mondays-Saturdays. During high seasonal moments, processing time can take up to 4  business days.

Please note that currently PO and APO addresses must ship via Standard Shipping (with UPS Surepost). What is SurePost Shipping? SurePost is a service provided by UPS in which packages are transported to the destination city and handed off to USPS for final delivery. Once the package is transferred to USPS, we cannot provide updates or make changes to the package delivery. 

All estimated shipping mentions on site and via email are for the mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. Timing is longer for those areas.  

We do not guarantee any shipping timelines for international shipping. We apologize for any inconvenience this may cause. If you place an international order and your package does not arrive within 60 days, please contact us at orders@SoSpecial.co

NOTICE: Should your package be returned to us, we do not refund the cost of international shipping.

Yes, definitely! Please be sure to visit the university’s website for instructions for sending a package to the campus. The name of the student is extremely important. Most universities will not deliver a package if the name does not match the name on file for that student.

Typically, when a package is being delivered to a college campus, the mail staff from the university will receive the package (a 'delivered' notification is then sent from the USPS). Then the mail staff from the university will either deliver the item to the dorm or the student will need to travel to the mailroom to collect the item. Sometimes this process does take a couple of days from the time the item is marked as 'delivered' by the USPS through the time it is actually delivered to the individual on campus. We recommend asking your friend to check with the campus mail staff if the package has been marked delivered but has not been received.

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If it has been more than 10 days (for domestic shipments) and your order has not arrived yet, please contact us at Orders@SoSepcial.co for information on where your order may be. For international shipments, please allow up to 60 days for your order to arrive.

If your order has been marked as delivered by the USPS and you have not received it, your item may be lost or stolen. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. Lastly, Please confirm that the shipping address provided is a correct and valid address.Sadly, we cannot be responsible for lost or stolen packages and we are not able to issue refunds or reship these packages.

Replacement packages cannot be shipped if it has been more than 30 days since your item was marked as delivered.

Once we receive the box back at our warehouse, we will reach out to you to provide two options:

1. We will refund the box upon receipt minus a $20 restocking fee for labor and to discard the custom made card and the box as well as any perishable items.
2. We will reship the box to a NEW address for a $20 re-shipping fee.

Due to the custom nature of our service, all sales are final from SoSpecial. We do not issue refunds or order cancellations. If you have feedback or issues, please let us know by emailing us at orders@SoSpecial.co.

No, discount and/or promotional codes cannot be applied to the purchase of a gift card(s). Additionally, you will not be able to use a discount code or promotional code on your purchase when using a gift card as a method of payment. All marketed promotions and seasonal promotions can not be applied to the purchase of a gift card(s).

We’re happy to help with any issues you may encounter regarding purchasing or redeeming a gift card. Please reach out to us at orders@SoSpecial.co for further assistance.

Sign up for our emails (click "get $3 off") and you will get some to your inbox, or sign up for texts, right on the homepage of the site! We send coupons through these methods a few times per month.

No. Coupon/promo codes cannot be used on orders already placed, retroactively applied, or beyond expiration dates.

No, we only allow for one promo code/coupon per order.

Email hello@SoSpecial.co

Email hello@SoSpecial.co with product line sheet and pricing. 

Email corporate@SoSpecial.co or fill out our contact us form.

Email hello@SoSpecial.co.